The Changing Role of Health Care Managers A valuable guide that helps health care managers redefine theirresponsibilities so they can function more effectively in thisdramatically evolving industry. The authors identify and describethe ten key role shifts that are part of making the transition to a new, more dynamicstyle of leadership.

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a

Given the many advances in technology as well as the ongoing discussion of health care reform post-Affordable Care Act, today's healthcare administrators require a strong foundation in practice-based ethics to confront the challenges of the current healthcare landscape. Ethics in Health Administration, Fourth Edition focuses on the application of ethics

Issues in Pharmacy Practice Management is a compilation of the best of Aspen's popular journal, Pharmacy Practice Management Quarterly. This collection of more than 30 articles by leading experts is separated into 10 distinct sections to facilitate learning and correspond with course in pharmacy practice management. The topics addressed are

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